Help with AmGood
Most questions are answered below. For anything else, write to [email protected]. A person reads every message.
Connecting
How do two people connect?
One of you taps Invite someone and gets a six-digit code. The other taps I have a code and enters it. A code lasts seven days and works for the whole family, up to ten people.
The code didn't work.
It may have been used already or be more than seven days old. Ask for a new one. After ten wrong tries in an hour, entering codes pauses for a while.
What the status means
"All good"
Their phone showed activity yesterday. A day runs from 6:00 in the morning to 6:00 the next morning. It says nothing about today, and it isn't live.
"No activity for 2 days"
No activity was reported for that many days in a row. It often has an ordinary cause: a phone left in a drawer, a dead battery, a trip with no signal, or a setting that stops AmGood working in the background. It is not an alarm.
"Paused" and "Sharing off"
Both are choices the other person made. Nothing is wrong.
Why does it only change once a day?
On purpose. The line changes at a fixed time, 6:00 in the morning where the other person lives, so you wake up to how yesterday went and it never shows when they picked up their phone. The one exception: "No activity" switches back to "All good" as soon as their phone reports in.
Someone shows "No activity" but they're fine
On their phone, check three things:
- Notifications are allowed for AmGood.
- Background App Refresh is on, in Settings, General.
- Health access to Steps is allowed: in the Health app, tap your picture, then Apps, then AmGood.
Opening AmGood, or tapping the "All good?" reminder, also counts as a yes for that day.
Your choices
Pause
Settings tab, then Pause. Your people see "Paused" instead of a count, so a quiet phone won't worry anyone, and their next morning notification says you paused. No reason needed.
Hide your status from one person
Settings tab, People, tap the person, then Hide my status (called Stop sharing in older versions of the app). They see "Sharing off", and everyone else still sees your status.
What notifications will I get?
At most one a day about your people, covering everyone in one notification. It comes with a sound from 8:00 in the morning when someone has had no activity for 3 days or a week. Otherwise it's silent, at 6:00, and only if you turn on the morning summary in Settings (older versions call it the daily "all good" notification), or when someone paused or came back.
Disconnect
Settings tab, People, tap the person, then Disconnect. You both stop seeing each other.
Widgets
Touch and hold the AmGood icon on your Home Screen and pick a size. For the Lock Screen, touch and hold it, tap Customize, tap the row under the clock, and choose AmGood. The Widgets screen in the app shows each shape.
Deleting your account
Settings tab, then Delete account. Your account, name, photo, note, days, connections and push token are deleted straight away. If you can't open the app, write to [email protected] from the address you signed in with and we'll delete it for you.
Not an emergency service
AmGood must not be relied on for anyone's safety. If you are worried about someone right now, call them, or call your local emergency number.